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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
Major credit/debit cards and digital wallets: Visa, Mastercard, AmEx, Discover, PayPal, Apple Pay, Google Pay
Absolutely. Our checkout uses HTTPS/SSL, and payments are processed by PCI-compliant providers. We don’t store full card numbers.
Yes. Enter it at checkout in the Discount/Coupon box. One code per order unless stated otherwise. Some exclusions may apply.
Check your card details, available funds, and 3-D Secure/OTP. Try another method or contact your bank. Still stuck? Email [email protected] or call +1 262-201-9015 and we’ll help.
Order Returns
Returns accepted within 30 days of delivery for unused items in original packaging. For hygiene reasons, opened adhesives/liquids, used tools, and custom sets are non-returnable. See our full Return & Refund Policy.
Email [email protected] with your order number, item(s), and reason (photos for defects). We’ll confirm eligibility and send instructions/a label. Pack items securely and drop off as directed.
Change of mind/fit: Customer pays (or we deduct our prepaid label cost from the refund).
Damaged/incorrect items: We cover return shipping.
Fastest option: return for a refund and place a new order for the size/design you want. If you prefer a direct exchange and stock is available, contact [email protected] and we’ll arrange it.