Return & Refund Policy

Welcome to Trendoran’s Return & Refund Policy. We want you to love your nails and accessories. Please read the policy below to understand how returns and refunds work with us.

1) Conditions for Returns & Refunds

We accept returns and issue refunds for eligible products that meet all of the following:

• Item is unused, unworn, and sanitary, with original tags, protective films, adhesive tabs/glue (if included) unopened, and all packaging/accessories intact.

• A valid order number or proof of purchase is provided.

• The item is not in the non-returnable list below.

Non-returnable items (for hygiene & safety):

• Opened or used adhesives (nail glue, tabs), nail polish/gel, remover, liquids.

• Used manicure tools (files, buffers, cuticle pushers, clippers).

• Customized/personalized nail sets (custom sizes, name/initials, made-to-order designs).

• Gift cards and items marked Final Sale.

2) Return Timeframe

• You may request a return within 30 days from the delivery date shown on your tracking.

• Holiday orders placed Nov 1–Dec 31 may be returned until Jan 31 of the following year.

3) How to Start a Return

Email [email protected] or call +1 262-201-9015 within the applicable window with:

• Your order number

• The item(s) you want to return

• Reason for return (photos required for damage/defect)

Our support team will confirm eligibility and send instructions.

4) Return Method & Packaging

• By Mail: We will provide a return label. Please pack items securely in original packaging to prevent damage.

• If you need a different drop-off method, contact us and we’ll help arrange it.

5) Who Pays for Return Shipping?

• Change of mind/fit/style: Return shipping is paid by the customer. If you use our prepaid label, we’ll deduct the actual label cost from your refund.

• Damaged, defective, or incorrect item: Return shipping is on us.

6) Refunds

• After your return is delivered and passes inspection, we’ll process your refund to the original payment method within 3–7 business days (your bank/issuer may take additional time).

• Original shipping fees, expedited shipping, and gift wrap are non-refundable.

• If items are returned incomplete, not in original condition, or with sanitary seals broken (where applicable), we may issue a partial refund or return the item to you.

7) Exchanges

• We’re happy to help with exchanges for eligible, unused items (e.g., size/design). The fastest way is to return the item and place a new order once your refund is issued. Contact us if you prefer a direct exchange and we’ll advise availability.

8) Damaged/Incorrect Items

• If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the issue and the packaging. We will send a replacement or a prepaid return with a full refund, per your preference and stock availability.

9) Restocking Fee

• No restocking fee for valid returns that meet our condition requirements.

10) Undeliverable/Refused Packages

• Packages returned to us as undeliverable or refused may be refunded minus original shipping and any carrier return fees.

11) Contact Support

• Email: [email protected]

• Phone: +1 262-201-9015

• Return/Business Address: 2122 Belhaven Ln SE, Atlanta, Georgia 30315, United States